Shipping
We currently deliver to SA, VIC, NSW, ACT & South East QLD (more regions will be added soon!)
All orders over $125 receive free shipping. Orders less than $125 will incur a $20 delivery charge.
Our couriers will leave your delivery on your doorstep or in a safe place as instructed in your delivery notes.
Our eco-friendly, recyclable boxes are specifically engineered to trap cold air inside, allowing our boxes to be left at the doorstep for up to 5 hours. Each order is also packed with a minimum of two ice packs, to further ensure the highest quality is delivered
Orders must be placed by midnight Sunday.
We dispatch orders once a week on a Tuesday. Please see delivery days by region below:
Adelaide Metro: Wednesday/Thursday
Melbourne Metro Area: Thursday
Gippsland Area: Thursday
Mornington Peninsula Area: Friday
Yarra Valley Area: Friday
Mansfield Area: the following Tuesday (7 days from shipping)
Ballarat/Bendigo Area: the following Wednesday (8 days from shipping)
Geelong Area: the following Wednesday (8 days from shipping)
Sydney Metro, Southern Highlands, Wollongong, Goulburn: Friday
Newcastle, Central Coast: the following Tuesday (7 days from shipping)
Blue Mountains: the following Wednesday (8 days from shipping)
Canberra: Friday
Brisbane, Gold Coast: the following Monday (6 days from shipping)
Sunshine Coast: the following Wednesday (8 days from shipping)
Deliveries are conducted between 7am – 6pm
Sometimes delays happen due to road freight hold ups and your order will be delivered the next business day. You will receive SMS updates.
Returns & Refunds Policy
As a perishable goods business, we have a no returns and refunds policy unless goods are defective or damaged in transit.
Please contact us immediately if any goods are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take corrective action as soon as possible.
To register a defective or damaged item, please contact us at hello@australianmeats.com.au
Please note that photos will be required to process a refund or issue you a replacement for an item defective or damaged in transit.
Damages / Incorrect items
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate and rectify it.
Refunds
We will notify you once we’ve processed a defective or damaged good. Instead of issuing a replacement, we may refund your order. If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
